Morality in dialogue systems has raised great attention in research recently. A moral dialogue system could better connect users and enhance conversation engagement by gaining users' trust. In this paper, we propose a framework, MoralDial to train and evaluate moral dialogue systems. In our framework, we first explore the communication mechanisms of morality and resolve expressed morality into four sub-modules. The sub-modules indicate the roadmap for building a moral dialogue system. Based on that, we design a simple yet effective method: constructing moral discussions from Rules of Thumb (RoTs) between simulated specific users and the dialogue system. The constructed discussion consists of expressing, explaining, and revising the moral views in dialogue exchanges, which makes conversational models learn morality well in a natural manner. Furthermore, we propose a novel evaluation method in the framework. We evaluate the multiple aspects of morality by judging the relation between dialogue responses and RoTs in discussions, where the multifaceted nature of morality is particularly considered. Automatic and manual experiments demonstrate that our framework is promising to train and evaluate moral dialogue systems.

Due to the lack of human resources for mental health support, there is an increasing demand for employing conversational agents for support. Recent work has demonstrated the effectiveness of dialogue models in providing emotional support. As previous studies have demonstrated that seekers' persona is an important factor for effective support, we investigate whether there are benefits to modeling such information in dialogue models for support. In this paper, our empirical analysis verifies that persona has an important impact on emotional support. Therefore, we propose a framework for dynamically inferring and modeling seekers' persona. We first train a model for inferring the seeker's persona from the conversation history. Accordingly, we propose PAL, a model that leverages persona information and, in conjunction with our strategy-based controllable generation method, provides personalized emotional support. Automatic and manual evaluations demonstrate that our proposed model, PAL, achieves state-of-the-art results, outperforming the baselines on the studied benchmark. Our code and data are publicly available at https://github.com/chengjl19/PAL.

Large pretrained language models can easily produce toxic or biased content, which is prohibitive for practical use. In order to detect such toxic generations, existing methods rely on templates, real-world data extraction, crowdsourcing workers, or automatic generation to construct adversarial contexts that are likely to induce toxic generations. However, what type of context is more likely to induce unsafe responses is still under-explored. In this paper, we identify that context toxicity and context category (e.g., \textit{profanity}, \textit{insult}, \textit{drugs}, etc.) are two important factors to cause safety issues in response generation. Hence, we propose a method called \emph{reverse generation} to construct adversarial contexts conditioned on a given response, with the flexibility to control category, toxicity level, and inductivity of the generated contexts. Via reverse generation, we augment the existing BAD dataset and construct a new dataset BAD+ which contains more than 120K diverse and highly inductive contexts in 12 categories. We test three popular pretrained dialogue models (Blender, DialoGPT, and Plato2) and find that BAD+ can largely expose their safety problems. Furthermore, we show that BAD+ can greatly enhance the safety of generation and reveal the key factors of safety improvement. Our code and dataset is available at \url{https://github.com/thu-coai/Reverse_Generation}.

Incorporating external knowledge into the response generation process is essential to building more helpful and reliable dialog agents. However, collecting knowledge-grounded conversations is often costly, calling for a better pre-trained model for grounded dialog generation that generalizes well w.r.t. different types of knowledge. In this work, we propose KPT (Keyword-guided Pre-Training), a novel self-supervised pre-training method for grounded dialog generation without relying on extra knowledge annotation. Specifically, we use a pre-trained language model to extract the most uncertain tokens in the dialog as keywords. With these keywords, we construct two kinds of knowledge and pre-train a knowledge-grounded response generation model, aiming at handling two different scenarios: (1) the knowledge should be faithfully grounded; (2) it can be selectively used. For the former, the grounding knowledge consists of keywords extracted from the response. For the latter, the grounding knowledge is additionally augmented with keywords extracted from other utterances in the same dialog. Since the knowledge is extracted from the dialog itself, KPT can be easily performed on a large volume and variety of dialogue data. We considered three data sources (open-domain, task-oriented, conversational QA) with a total of 2.5M dialogues. We conduct extensive experiments on various few-shot knowledge-grounded generation tasks, including grounding on dialog acts, knowledge graphs, persona descriptions, and Wikipedia passages. Our comprehensive experiments and analyses demonstrate that KPT consistently outperforms state-of-the-art methods on these tasks with diverse grounding knowledge.

Diverse data formats and ontologies of task-oriented dialogue (TOD) datasets hinder us from developing general dialogue models that perform well on many datasets and studying knowledge transfer between datasets. To address this issue, we present ConvLab-3, a flexible dialogue system toolkit based on a unified TOD data format. In ConvLab-3, different datasets are transformed into one unified format and loaded by models in the same way. As a result, the cost of adapting a new model or dataset is significantly reduced. Compared to the previous releases of ConvLab (Lee et al., 2019b; Zhu et al., 2020b), ConvLab-3 allows developing dialogue systems with much more datasets and enhances the utility of the reinforcement learning (RL) toolkit for dialogue policies. To showcase the use of ConvLab-3 and inspire future work, we present a comprehensive study with various settings. We show the benefit of pre-training on other datasets for few-shot fine-tuning and RL, and encourage evaluating policy with diverse user simulators.

Given that rich information is hidden behind ubiquitous numbers in text, numerical reasoning over text should be an essential skill of AI systems. To derive precise equations to solve numerical reasoning problems, previous work focused on modeling the structures of equations, and has proposed various structured decoders. Though structure modeling proves to be effective, these structured decoders construct a single equation in a pre-defined autoregressive order, potentially placing an unnecessary restriction on how a model should grasp the reasoning process. Intuitively, humans may have numerous pieces of thoughts popping up in no pre-defined order; thoughts are not limited to the problem at hand, and can even be concerned with other related problems. By comparing diverse thoughts and chaining relevant pieces, humans are less prone to errors. In this paper, we take this inspiration and propose CANTOR, a numerical reasoner that models reasoning steps using a directed acyclic graph where we produce diverse reasoning steps simultaneously without pre-defined decoding dependencies, and compare and chain relevant ones to reach a solution. Extensive experiments demonstrated the effectiveness of CANTOR under both fully-supervised and weakly-supervised settings.

Recent studies have shown the impressive efficacy of counterfactually augmented data (CAD) for reducing NLU models' reliance on spurious features and improving their generalizability. However, current methods still heavily rely on human efforts or task-specific designs to generate counterfactuals, thereby impeding CAD's applicability to a broad range of NLU tasks. In this paper, we present AutoCAD, a fully automatic and task-agnostic CAD generation framework. AutoCAD first leverages a classifier to unsupervisedly identify rationales as spans to be intervened, which disentangles spurious and causal features. Then, AutoCAD performs controllable generation enhanced by unlikelihood training to produce diverse counterfactuals. Extensive evaluations on multiple out-of-domain and challenge benchmarks demonstrate that AutoCAD consistently and significantly boosts the out-of-distribution performance of powerful pre-trained models across different NLU tasks, which is comparable or even better than previous state-of-the-art human-in-the-loop or task-specific CAD methods. The code is publicly available at https://github.com/thu-coai/AutoCAD.

Human conversations of recommendation naturally involve the shift of interests which can align the recommendation actions and conversation process to make accurate recommendations with rich explanations. However, existing conversational recommendation systems (CRS) ignore the advantage of user interest shift in connecting recommendation and conversation, which leads to an ineffective loose coupling structure of CRS. To address this issue, by modeling the recommendation actions as recommendation paths in a knowledge graph (KG), we propose DICR (Dual Imitation for Conversational Recommendation), which designs a dual imitation to explicitly align the recommendation paths and user interest shift paths in a recommendation module and a conversation module, respectively. By exchanging alignment signals, DICR achieves bidirectional promotion between recommendation and conversation modules and generates high-quality responses with accurate recommendations and coherent explanations. Experiments demonstrate that DICR outperforms the state-of-the-art models on recommendation and conversation performance with automatic, human, and novel explainability metrics.

对心理健康支持的需求不断增长，强调了对话代理在全球和中国作为人类支持者的重要性。这些代理可以增加可用性并降低心理健康支持的相对成本。提供的支持可以分为两种主要类型：认知和情感支持。关于该主题的现有工作主要集中在采用认知行为疗法（CBT）原理的构造药物上。此类代理根据预定义的模板和练习来运行，以提供认知支持。但是，使用此类药物对情绪支持的研究是有限的。此外，大多数建设的代理商都以英语运作，强调了在中国进行此类研究的重要性。在这项研究中，我们分析了表情符疾病在减少精神痛苦症状方面的有效性。 Emohaa是一种对话剂，通过基于CBT的练习和指导性对话提供认知支持。它还通过使用户能够发泄所需的情绪问题来支持情感上的支持。该研究包括134名参与者，分为三组：Emohaa（基于CBT），Emohaa（Full）和控制。实验结果表明，与对照组相比，使用Emohaa的参与者在精神困扰症状方面的改善得到了更大的改善。我们还发现，添加情感支持剂对这种改善，主要是抑郁和失眠有互补的影响。根据获得的结果和参与者对平台的满意，我们得出结论，Emohaa是减少精神困扰的实用和有效工具。

许多古典童话，小说和剧本都利用对话来推进故事情节并建立角色。我们提出了第一个研究，以探索机器是否可以理解和产生故事中的对话，这需要捕获不同角色的特征及其之间的关系。为此，我们提出了两项​​新任务，包括蒙版对话生成和对话演讲者的认可，即分别产生对话转弯和预测说话者的指定对话转弯。我们构建了一个新的数据集拨号故事，该数据集由105K中国故事组成，其中包含大量对话，以支持评估。我们通过对拨号故事进行自动和手动评估测试现有模型来显示提出的任务的困难。此外，我们建议学习明确的角色表示，以提高这些任务的绩效。广泛的实验和案例研究表明，我们的方法可以产生更连贯和信息丰富的对话，并获得比强基础更高的说话者识别精度。